As the COVID-19 situation continues to change in our community, we are working each day to re-evaluate protocols that will continue to keep our team and our clients safe. Our decisions are made with the best interest of our team and clients in mind with a goal of being able to continuing seeing and caring for patients.
Our clinic continues to remain closed to clients and visitors. There is a MANDATORY curbside check-in/check-out for all patrons of our practice. While we know that this is not an ideal situation, and we do miss your faces, we want to continue to be able to remain here to care for your furry ones. We continue to treat and love your pets just as if you were in the room with them and understand the great trust you have placed in us to continue the care that you have come to know.
We will continue to remain “open” during the “safer at home” that is place for the State of Colorado and Larimer County. If you, or someone in your house, have recently tested positive for COVID-19, are currently awaiting test results, are in quarantine, or are sick or exhibiting any symptoms (fever, cough, not feeling well, or shortness of breath), or have been exposed to a COVID-19 patient, please call 970-221-9995 to re-schedule your appointment.
Our hours have changes and are subject to additional changes with new developments surrounding the current situation.
We are currently open: Monday through Thursday from 8 am to 5pm and Friday from 8:30 am to 5pm.
Curbside Check-in/Check-out process
When you arrive at the clinic for your appointment, please call 970-221-9995 and let us know you have arrived for your appointment. A team member will take a complete history about your pet over the phone and then come to your car to gather your pet. For the safety of everyone, our team member and you are to be wearing masks. Our team member will then bring your pet inside for their appointment. Unless told otherwise, please remain on site (outside in your car) so we can get your pet back to you immediately following the exam. If there are any additional questions or recommendations, the doctor or team member may need to contact you via phone during the appointment. After the exam and treatments are completed, the doctor or team member will call you to review what was done, recommendations that they have, and answer any questions you may have. We will then bring your pet out to you and collect payment.
If your pet is admitting to the clinic, the above process still applies. In preparation for these appointments, we do send your consent forms via email in advance. If you are unable to review those forms, a team member will review them at check-in and gather a history. When you arrive at your scheduled discharge time, please call 970-221-9995 so that we can review take home instructions, get you checked out and bring your pet out to you.
Picking up food or medications
Please call in advance for prescription and food refills. We want to make sure that we have items in stock as some things have been difficult to get. Once you arrive to pick up your food or medications, please call 970-221-9995 to let us know you have arrived. We will then bring your items out to you and collect payment. You may also order through our online store and food and medications will be shipped directly to your house. Please ask a team member for details.
We appreciate your cooperation and understanding of these protocols as we work to keep our team and clients safe.
April 17, 2020
As we all work through the continuing changes in our lives due to COVID-19 we want to assure you that we are still here to help care for your pets. We are continuing to stay abreast of the recommendations from the CDC and the American Veterinary Medical Association and adjust how we are caring for our patients.
As of right now, we are continuing to see patients in our clinic utilizing curbside check-ins to minimize the risk of exposure of COVID-19 to our team and other clients.
We are reviewing our appointments over the coming weeks and reaching out individually to clients that have a pet scheduled for something that may not be essential and could be postponed to a later date.
There are things that we will still recommend your pet be seen in person for such as:
- vomiting and/or diarrhea
- urinary issues including inability to urinate or frequent urination
- itchy skin and/or ears
- Heartworm tests for patients that have missed many months of Preventative or only receiving preventative seasonally (April or May through November)
- Blood work and urinalysis for any pets on chronic medications or pets that have an illness that requires this monitoring
Vaccinations are also important for your pet and we will continue to see pets to update their Rabies vaccinations. Puppies and kittens need to have their vaccinations updated on a regular schedule and we will continue to see these patients as well. We are handling other vaccinations on a case by case basis so please contact our office so that a team member can review your pet’s record and determine if it safe to postpone your pet’s visit until later in the summer.
We are now offering Telemedicine via Zoom as an option for patients to be seen by our veterinarian for things such as:
- Oral surgery rechecks
- General surgery rechecks
- Rechecks for some problems such as ear infections, skin issues, allergies or wounds
- Behavior issues
Here is how a Telemedicine Consult on zoom will work:
- A team member will send a link to you for a zoom meeting
- Please sign into the meeting as close to your scheduled appointment time as possible
- You may connect on any camera device but laptops, tablets and desktop computers are the most recommended. If you are using your cell phone you may either choose to download the Zoom App or use the internet browser
- Please be sure that you are in a space with good internet connectivity, adequate visual lighting and minimal to no background noise
- Please have your pet in the room with you at the start of your appointment.
- If an in person examination is recommended, your Telemedicine Consult fee will be applied to the cost of an ill pet exam fee for up to 48 hours. Otherwise, all telemedicine fees are non-refundable.
We look forward to continuing to help you care for your pets during this time and welcome feedback and questions!
March 23, 2020
At Gamble Pet Clinic, the health and safety of our patients, our clients, our team members and our community are our top priorities. Based on the recent recommendations of the American Veterinary Medical Association (AVMA), effective immediately, we have decided to limit patient care to ill or injured animals, patients that require necessary vaccinations, and emergencies.
In order to continue offering our services and to keep within the recommendations and guidelines set by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) regarding the transmission of COVID-19, we are making the following changes to our client protocol today, March 23rd, 2020. These new protocols will last for as long as the recommendations are in place.
Please note, that pet owner’s that refuse to follow these new protocols will be asked to reschedule for a time when the guidelines are no longer in place.
Our new client protocol is as follows:
- In order to protect the safety of our team, our doctors and other clients, we must insist that all clients showing signs of illness that can be associated with COVID-19 (cough, fever, etc) remain at home. Please have a healthy family member or friend bring your pet to Gamble Pet Clinic.
- We are requesting that pet owners do not enter the building, in order to maintain the recommended 6 foot separation/contact distances recommended by the CDC.
- When you arrive for your appointment, you need to contact our office (970-221-9995) to alert our team that you have arrived and what vehicle you are in. We will gather history from you about your pet over the phone. We ask that you remain in your vehicle and a team member will come to you to bring your pet inside for his/her appointment. Please make sure you have your phone with you and notify our team member of the correct number to call you at.
- We ask that you remain on-site in your vehicle during your pet’s appointment so that you are immediately available should we have any questions and in order to return your pet to you as quickly as possible to reduce your pet’s stress.
We also want to make you aware of our our temporary, abbreviated hours beginning Monday March 23rd. We will be open from Monday through Friday from 8:30 am until 5 pm. If your pet requires urgent care outside of these hours, we ask that you contact the Fort Collins Veterinary Emergency and Rehabilitation Hospital at 970-484-8080 or Four Seasons Veterinary Specialists at 970-800-1106. Both of these facilities are still open 24/7 to care for patients.